FAQ

Got Questions? We got answers.....
At Cannacticut, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING & DELIVERY

Cannacticut ships all orders with the following shipping services, observing all National and Federal Holidays:

United States Postal Service Standard or Priority mail

UPS Standard or Express Shipping

Fedex Ground or Express Shipping

DHL Standard Shipping

TRACKING YOUR ORDER

Orders can be tracked with the tracking information provided in your order or shipping confirmation email.  All of our items are hand made. We will do our best to ship orders as soon as the vinyl has set.

However, we will not guarantee any processing or shipping window as every shipping situation is different based on climate, distance shipped, and shipping season. 

Once shipped, we will email you your tracking information for every order.

We trust that your packages arrive safely, but things do happen.

*International orders are subject to customs and duty charges. In many circumstances there may be fees to be paid for picking up your package in your country.

EASY CANCELATIONS + RETURNS 

We currently allow cancelation of orders made within 24 hours via call or email. At this time we do not provide refunds, cancellations, or returns for any of our shipped products. 

Re-routed Mail

Some packages never make it...If that's truly the case, and it's our bad, we will reship your package. However, if you goofed up, we will gladly re-route your package upon receipt of shipping costs.

MONEY BACK GUARANTEE

Should your items never arrive, or happen to perish before they make it to you we offer a 100% Money Back Guarantee upon thorough investigation of the issue. Please contact us to assess your situation on a case by case basis.

100% SECURE ORDERING 

We provide our users with secure and safe ordering and purchasing for all online and in-person sales..

 

PRIVACY POLICY

Click here to learn more about our Privacy Policy.